- I was awarded the 2019 Q2 Innovation award for outlining a new process for content publishing, management, and governance across teams.
- Documented, strategized, and automated a content quality processes.
- Proposed to build a Walmart Localization team, that supports beyond International to provide translation and language QA services.
- Helped create and streamlined the new UX content strategy ways of working with the product roadmap using JIRA flows (epics, stories, sprints, and stand-ups) to ensure sub initiatives met agile delivery timelines with all stakeholders.
- Acted as Agile Kanban Master to groom scope of work on Jira tickets, assessed deliverables, and allocated resources from a common pool of content strategists to specific UX designers and researchers to complete the assigned tasks.
- Developed a proposal for a leveraged content automation tooling system based on content repositories and set processes to leverage and optimize content reuse.
Implemented a content engagement playbook to allocate the right resources and scope in accordance with the task and initiatives being asked by our stakeholders.
Created the Ways of Working for the UX team: content, design, and research. We mapped out how the disciplines would work under JIRA (Project management tool) and have better visibility with the engineering and product teams on all the business initiatives.
As a leader in localization
Lead the creation and globalization of content and UX experiences of documentation, software, mobile apps, websites, help guides, and multimedia for iCloud, iTunes, Apple Online Store, Apple Music, and Channel Sales.
Managed the global UX content program of 70+ languages across several product areas, from inception to launch, managing delivery, cost, and quality of the project.
Created and assigned all UX localization, metadata, digital assets, content QC, subtitle localization, and LQA testing requests.